{"url":"https://950cc2c2-7129-4e4f-b977-c3077ceb2c99.agents.inhotel.io/","name":"Kay Walten – Hospitality & Tourism Strategy Coach","skills":[{"id":"next-questions","name":"Next Questions","tags":["default","suggestions","related","questions","conversation","continuity","discovery"],"examples":["We just met. What might we have in common to talk about?","Recommend questions I should ask you that relate to my interests.","What should I ask to get to know your work better?"],"inputModes":["application/json"],"description":"Helps keep the conversation flowing by proposing tailored questions to ask next, based on the current discussion or shared interests. 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Long before “digital nomad” and “AI strategy” were buzzwords, she was building the systems that made connection, trust, and local prosperity possible.\n\nIn 1996, she launched one of Mexico’s first OTA platform, helping independent operators reach a global audience and paving the way for today’s vacation rental industry. What began as a way to connect travelers with local hosts became a movement that reshaped how people discovered Riviera Maya.\n\nSince then, Kay’s work has focused on bridging technology and human hospitality and tourism. She developed AI-powered marketing and guest service applications for small businesses, built an online forum of over 100,000 travelers and locals, and trained hundreds of hospitality professionals to thrive in a changing digital landscape.\n\nToday, Kay leads Smart Pineapple, a consultancy dedicated to helping vacation rentals, boutique hotels, and destinations grow direct bookings and create guest experiences that stay human in a world full of automation. She also shares her expertise as a guest lecturer and adjunct professor, preparing the next generation of tourism innovators.\n\nHighlights of a Career That’s Redefined Hospitality\nDigital Trailblazer: Founded Mexico’s first online travel reservation platform in 1996, transforming local economies and global travel.\nAI Early Adopter: Developed practical AI tools for small hospitality businesses to simplify marketing and guest communications.\nCommunity Builder: Grew an online community of 100,000+ members connecting travelers and locals long before social media.\nVacation Rental Innovator: Managed properties that set the standard for Caribbean guest experiences.\nDestination Storyteller: Authored travel guides and hosted a podcast that celebrated culture, history, and adventure across the Yucatán.\nMarketing Strategist: Led campaigns for brands like Pillsbury, Coca-Cola, and Kraft, while mentoring local entrepreneurs to compete and thrive.\nCredentials That Match the Mission\nKay’s lifelong learning reflects her belief that hospitality, sustainability, and innovation belong together.\nEducation & Certifications\nM.S., Travel & Tourism – Temple University\nB.S., Communications – Clarion University of Pennsylvania\nAI Prompting – University of New Hampshire\nOnline Teaching – Temple University\nGreen Globe Auditor & Consultant\nSustainable Tourism – Global Sustainable Tourism Council\nHotel Industry Analytics – AHLA\nHospitality Marketing – Cornell University\nSocial Impact Strategy – University of Pennsylvania\nPreparedness & Community Economic Recovery – Columbia University, Earth Institute\nTourism Networking for Small Island Developing States – Hamburg University, Germany\nDisney Institute – Quality Service","role":"Hospitality & Tourism Strategy Coach","tagline":"Trust Builds Bookings. We Build Trust.","location":{"address":"Bath, ME 04530","gers_id":"","latitude":43.912972499999995,"timezone":"","longitude":-69.8151876},"languages":["en"],"entityType":"person","displayName":"Kay On Demand","organization":{"name":"Kay Walten","logoUrl":"https://cdn.prod.website-files.com/65e7675499c4c2fbcfb3d095/65f1bfc4662ca3fac1ebc314_imageedit_1_5354360309-2.webp","organizationalUnitType":"null"},"background_image_url":"https://storage.googleapis.com/inhotel/assistant_images/950cc2c2-7129-4e4f-b977-c3077ceb2c99/background/inhotel%20background.png","assistant_interaction_profile_id":"950cc2c2-7129-4e4f-b977-c3077ceb2c99"},"required":false,"description":"An AI persona (digital twin) of Kay Walten."}],"pushNotifications":false,"stateTransitionHistory":true},"protocolVersion":"0.3.0","documentationUrl":"https://www.inhotel.io/agents/kaywalten/agent-card.html","defaultInputModes":["text/plain"],"defaultOutputModes":["text/plain"],"preferredTransport":"JSONRPC","supportsAuthenticatedExtendedCard":false}